Open Opportunities

At Oregon Specialty Group, we take care of people.  The Clinical Operations team is critical to this mission because our personal and professional “first touch” services help to establish patient confidence.  Our reception, lab and medical assistant staff come alongside our patients from start to finish in their visit, welcoming warmly, shepherding patient flow adeptly, and offering professional support services with smooth proficiency.

The Receptionist is key to department success because their smile and greeting set the tone for the patient’s entire visit.  Our Receptionists use their warm and attentive problem solving skills to put our patients at ease.  Their role includes checking patients in, processing copays, and orienting patients to the care they will receive while in our offices, as well as collaborating with a broad team of staff members. 

Essential Job Functions

Greet incoming patient in a friendly, professional manner and orient patients to clinic systems and flow

Check patients in, ensuring patient information is accurate in our patient database

Collect copays as needed and assist with bill payment

Effectively communicate and collaborate with team members to a create a smooth workflow and page nurses and/or medical assistants when required

Offer information and instruction as needed

Assist medical assistants in sending out prescriptions

Salem base; occasionally fill reception needs at other locations

Minimal scheduling and rescheduling

Regular, predictable, and reliable attendance is required to perform the essential duties of this position and to meet operational deadlines, maintain team coverage, and complete time-sensitive work that depends on in-person coordination and access to on-site systems/resources. Employees must report to work as scheduled, be punctual, and remain at work for assigned hours. For roles requiring coordination with patients, providers, and/or teams, consistent availability during scheduled hours is necessary to maintain safe and effective operations, continuity of work, and timely completion of job responsibilities. Employees must follow established call-out and scheduling procedures and provide timely notice of unscheduled absences when feasible. OSG will comply with applicable federal and Oregon laws regarding protected leave and reasonable accommodations. 

Performs other related duties as assigned by management, for which appropriate training will be provided, to support departmental objectives and organizational success.

 

Required Qualifications

High school diploma or equivalent

Minimum 1-year medical office reception experience

Ability to manage patient flow effectively and efficiently

Excellent customer service skills

Ability to communicate in a professional manner

Ability to maintain calm demeanor while multi-tasking in a fast-paced environment

Professional dress attire

Attention to detail

Warm, professional demeanor

Competent basic math skills

Preferred Qualifications

2+ years medical office experience

Familiarity with medical terminology

Bilingual – Spanish

A successful Receptionist will…

Understand the crucial role they play in the patient experience

Enjoy working with teammates to accomplish goals

Take pride in knowing they are giving patients and families confidence in the care they will receive at OSG

Possess exceptional multitasking skills

Be observant and show corresponding discretion in alleviating problems

Maintain a calm and professional demeanor under stress

Communicate clear and adeptly

Be comfortable with using multiple electronic medical record systems

Be able to problem solve with composure

Enjoy putting people at ease