Open Opportunities

Position Overview

The Switchboard Receptionist is important to department success because they set the stage for a great patient experience with their calm and efficient professionalism. Switchboard Receptionists greet incoming callers, assess their need, and facilitate a smooth transition to the next appropriate step in their care. This key position requires good judgment, a compassionate, professional demeanor, and an ability to efficiently multitask. We are currently looking for a full-time Switchboard Receptionist.

Essential Job Functions

• Greet incoming callers in a friendly, professional manner
• Lightly triage to determine appropriate course of action
• Ensure patient information is accurate in our patient database
• Effectively communicate and collaborate with team members to a create a smooth workflow
• Complete other duties as assigned

Required Qualifications

• High school diploma or equivalent
• Ability to answer calls quickly and efficiently
• Excellent customer service skills
• Ability to communicate in a professional manner
• Ability to maintain calm demeanor while multi-tasking in a fast-paced environment
• Attention to detail

Preferred Qualifications

• Familiarity with medical terminology
• 1 year of experience in a medical office
• Familiarity with medical scheduling
• Bilingual

A successful Switchboard Receptionist will…

• Enjoy working with technology to accomplish goals
• Take pride in knowing they are giving patients and families confidence in the care they will receive at OSG
• Understand the crucial role they play in the patient experience
• Analyze needs quickly and adjust course of action accordingly
• Possess exceptional multitasking skills
• Maintain a calm and professional demeanor under stress
• Communicate clearly
• Prioritize efficiency