Open Opportunities

Essential Job Functions

This is a working Supervisor position that performs Medical Assistant (MA) functions and serves in a supervisory capacity. As the MA Supervisor, you’ll play a key role in fostering collaboration between the MA and provider teams, ensuring seamless, high-quality patient experiences. Working closely with the Clinic Manager, you'll guide and oversee the daily operations of the MA team at Oak Street. This position offers the opportunity to make a real impact through close teamwork with both providers and onsite staff. 

Leadership (>50%  of time) 

• Provide day-to-day supervision to the MA team at Oak Street
• Provides oversight to all MA processes assisting with policies/procedures scheduling, daily operations 
• Make personnel recommendations for Clinic Manager approval regarding hiring, discipline, termination, and development of laboratory staff
• Evaluate processes to make sure MA staff are accurately prepared and trained to ensure processes and regulatory guidelines are followed 
• Schedule staff and ensure appropriate staffing coverage for all sites; adjust schedules as needed when employees are out on vacation or out sick.
• Assist in the maintenance, development and management of department policies and procedures.
• Monitor the workflow to track the timeliness of completion and efficiency of all tasks.  
• Train, Mentor, coach, and develop all MA staff

Medical Assistant (<50% of time) 

• Record patient’s medical history, vital statistics, or information such as test results in medical records  
• Prepare treatment rooms for patient examination, keeping the rooms neat, clean and stocked 
• Interview patients to obtain medical information and measure their vital signs, weight and height 
• Show patients to examination rooms and prepare them for the Physician 
• Prepare and administer medications as directed by the Physician 
• Give medically appropriate instructions to patients under the direction of a Physician or Advanced Practice Provider (APP) 
• Ensure all related patient information is in electronic record prior to appointment 

Required Qualifications

• High school diploma or GED  
• Registered Medical Assistant or Certified Medical Assistant certificate 
• Excellent interpersonal skills 
• Strong computer skills, including the ability to work with medical software 
• Experience with office medical procedures and treatments  
• Minimum 2 years of experience in a supervisory or preparatory (i.e. Lead) supervisory role

Preferred Qualifications

• Bilingual-Spanish
• Oncology or outpatient clinic ideal

A successful Medical Assistant Supervisor will…

• Have the skills to train, mentor, and develop a team 
• Give great attention to detail 
• Enjoy learning, mastering, and repeating complex processes 
• Work well in collaboration with others 
• Able to memorize and retain data well 
• Able to concentrate on complex processes for long periods of time 
• Possess great math skills 
• Enjoy problem-solving and troubleshooting

Join us in making a difference—where leadership is built on compassion, collaboration, and commitment to exceptional care.